Uber Direct allows sellers using Square to offer their customers on-demand delivery. Whether you sell groceries, apparel, food, alcohol, home goods, or anything else, you can get it to your customers quickly and easily, 24/7.
Any US merchant currently on the Square platform is eligible to use Uber Direct on Square.
Simple! Create a delivery from a Square order by locating it on the Dashboard home screen or on the Square order history page. Tap the “+” icon to begin creating an Uber delivery using information provided by Square. Item details and optional customer info (recommended) will be automatically populated for a faster, more efficient delivery creation process.
If the delivery has no Square order associated with it, tap “Create a Delivery” in your Dashboard. Enter the customer’s basic information such as name and address, and choose whether to schedule the delivery ASAP or in the future.
You can track all of your ongoing deliveries in your app, which will show you each order’s location and ETA.
For any escalations, the merchant can reach out to Support by calling 1 866-987-3750 or emailing firstname.lastname@example.org