有東西忘在車上了嗎？我們會協助您找回來！

We encourage riders to make a habit of ensuring they have all their belongings with them before hopping out of an Uber. However, we understand that sometimes items are left behind accidentally, so we’re here to help you track down an item you may have left in a car. Here is how:

How do I contact my driver for a lost item?

The easiest way to recover a lost item is to contact your driver directly. To do so:

1. Go to the Uber app and tap on ‘Account’ in the bottom right corner of the app
2. Tap on ‘Trips’
3. Select the trip on which you lost your item
4. Tap on ‘Find Lost Item’
5. Tap on ‘I need to contact my driver about a lost item’
6. Enter your contact number
7. Tap on ‘Call ’ (Please note that the number provided would be connected to the driver’s number immediately)

I am unable to connect with my driver for a lost item

If you are unable to connect with the driver partner for an item, please raise a concern through the in-app Help section with the correct trip in reference. To do so:

1. Go to the Uber app and tap on ‘Account’ in the bottom right corner of the app
2. Tap on ‘Trips’
3. Select the trip on which you lost your item
4. Tap on ‘Find Lost Item’
5. Tap on ‘I need to contact my driver about a lost item’
6. Tap ‘No’ when asked ‘Were you able to contact the driver?’
7. Select the item you forgot in your Uber trip and tap ‘Submit’ Our team will be happy to assist and share an update with you usually within 24 hrs.

I forgot my registered phone in an Uber

You can contact us through the following options. To do so:

Sign in to help.uber.com and call your driver by following the steps below:

1. After logging in, Click on the ‘Riders’ tile
2. Click on ‘Help with a trip’ and select the trip in which you lost your registered phone
3. Click on ‘Lost Item’
4. Click on ‘I need to contact my driver about a lost item’
5. Enter your contact number
6. Tap on ‘Call ’ (Please note that the number provided would be connected to the driver’s number immediately)

If you are unable to sign in via help.uber.com, please reach out to us via the help section from a friend or relative’s Uber app. To do so:

1. Go to the Uber app and tap on ‘Account’ in the bottom right corner of the app
2. Tap on ‘Trips’
3. Select any trip and tap on ‘Find Lost Item’
4. Tap on ‘My friend/relative lost their phone in an Uber’
5. Enter the registered name of the rider who lost their phone, registered contact number and an alternate number and confirm if the rider would be comfortable sharing their contact details (phone number only) with the driver to coordinate the return of their mobile device
6. Tap ‘Submit’

Please reach out to us via help.uber.com (This does not require the rider to be logged in)

1. Click on the ‘Riders’ tile
2. Click on ‘Account’
3. Scroll down and click on ‘I lost my phone in Uber’

We request you share the necessary information such as the name and contact number of the registered account through which the trip was requested and an alternate number to reach out to the rider. Once done, our team will be happy to assist and share an update usually within 24 hours.

Other Information

We do our best to facilitate the return of lost items and help you connect with your driver. However, it is important to note that drivers are independent contractors, and hence, Uber and drivers do not bear responsibility for an item left in the vehicle after a trip ends.

In case your driver denies possession and you are certain that you left the item in the vehicle, you can always proceed legally and we’ll comply with the required information through appropriate channels.

Our privacy policy restricts us from sharing details about your driver. However, the trip receipt contains the driver’s license plate number and Name.

To protect your personal information such as your phone number, each time you contact the driver through the Uber app, your number is masked.