I can't request a trip given checkout messages

We understand how frustrating it can be when you can’t request a trip due to an error message involving the payment method you chose. If you can’t request a ride because of a cash underpayment or need help with your payment methods, please visit the following pages:

• My driver stated that I didn’t pay for a paid trip
• I can’t request a ride
• I cannot add or delete payment methods

I cannot request a trip once it shows an error message about my payment method

This can happen due to outages; the bank declining the transaction, an expired card, a deleted payment method, or another error message being shown. This is because we have verified your payment method and identified that some requirements are missing.

Below are some common issues:

Outages: It may be temporary instability. Wait a few minutes and try to request a ride again.

Troubleshooting: Complete the checklist below to help you request a trip.

• Check if the details of your card or digital wallet are correct in the app.
• Validate if you have enough balance in your account to cover the trip request.
• Confirm if your card is within the valid date and has no restrictions from your bank.
• Verify if your payment method is shared with others and has unfinished payments.
• If you’re still having issues with this payment method, consider using another one.

If the problem persists and you believe your issue isn’t related to the situations above, we kindly ask you to fill out the form below: