I was charged for a Taxi ride I didn't take

If you didn’t request this ride at all, it’s possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it. Before getting in touch with us, it’s a good idea to check with friends and family who may have access to your Uber account or the payment method.

If you requested a ride but your driver didn’t show up, it may be that another rider accidentally took the ride.

To prevent a similar issue in the future, you can turn on Verify Your Ride in the app to receive a 4-digit PIN that helps your driver confirm you’re in the right car.

如果您已遵循上述建議,但仍認為系統可能向您收取了其他人的行程費用,請在下方提供行程詳情,我們很樂意協助您:

請注意:我們會審核每份報告,確保申訴的有效性。

  • 系統將自動傳送電子郵件至所提供的電子郵件地址,以確認您的身分。請打開該電子郵件,並選擇「確認電子郵件地址」,完成驗證後即可與客服團隊聯繫。 寄件人來自