我無法更新電話號碼或電子郵件地址

You can update your name, email, phone number, and profile picture in your app:

  1. Tap “Account” at the bottom of the screen.
  2. Tap “View Account”, then tap “Edit account” by your name at the top.
  3. Tap the detail you want to change and enter the updated information.
  4. You’ll be prompted to enter a verification code or current password to confirm your change.

Confirming account changes

We use verification codes to help ensure you’re the one making changes to your account. Here’s what to expect based on the details you change:

  • Phone number: You’ll receive a verification code via text message. Enter the code in your app to confirm the change.
  • Email (iOS only): We’ll email you a verification code to your new address. Enter the code in your app to confirm the change. We’ll also send a notification email to your old email address. If you don’t receive an email, check your spam or junk folders and the spelling of your email address before requesting another code. If you’re still not receiving the verification code, tap “I’m having trouble”.
  • Password: You’ll be prompted to enter your current password in the app. Passwords must be at least 5 characters long.
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系統將自動傳送電子郵件至所提供的電子郵件地址,以確認您的身分。請打開該電子郵件,並選擇「確認電子郵件地址」,完成驗證後即可與客服團隊聯繫。 寄件人來自