When you place an order, it creates an “authorization hold”. Authorization holds are temporary pending transactions on your bank statement. These are not payment charges and will disappear after a few days.
Authorization holds apply only to those paying with a credit or debit card.
For more info on authorization holds, see our frequently asked questions below:
An authorization hold sometimes gets processed at a different speed than the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice.
The authorization charge refund may take 3-10 days to process, even if you canceled an order. It may sometimes take longer than that depending on your bank’s processing times or policy.
Contact your bank if you’d like more information on the authorization hold you’re seeing on your statement. They can confirm that the money has stayed in your account. They can also give you a more precise timeframe of when the line item will disappear from your statement.
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