Refund processing has not been completed

For a Smooth Support Experience

To ensure we can assist you promptly, please contact us through the appropriate help page if your situation matches any of the following:

Order marked as delivered but items did not arrive

Inquiry about an outstanding payment you don’t recognize (for example, if you have already paid but still see an unpaid balance)

Inquiry about a cancellation fee

If your issue does not fall under the categories above, and your refund from PayPay or LINE Pay has not been completed within two weeks, please contact us using the form below.