Merchant pick-up for large order deliveries

Delivering large orders with Uber

When you accept a large order with over 20 items, you might receive a call from our live Support team. They’ll check if you’re ready to handle a larger delivery. Here’s what you need to know to ensure a smooth pickup and delivery for these orders:

Before you arrive

• Confirm the order: Expect a call from our team confirming your capacity to manage a big order.

At pickup

• Item count: Make sure the number of bags you’re picking up matches what’s shown in your app.
• Drinks included: Check that all beverages listed on the order are present.
• Secure packaging: Ensure that the packaging can safely hold the entire order.

During delivery

• Support available: Use the app to contact support for any issues such as:
• The merchant is closed.
• The order has been picked up by someone else or isn’t ready.
• The merchant reports they haven’t received the order.

Special situations

• If you can’t carry everything: Contact Uber Support right away if the order is too large for you to transport.
• Bicycles in NYC: If you’re on a bike or two-wheel vehicle, the merchant can request another delivery person through their Uber tablet to assist with the order.

Uber is committed to helping ensure your delivery experience is as seamless as possible. Always feel free to reach out for assistance with large orders.