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If you suspect that someone else used your account or there is suspicious account activity, your account may be compromised.

Suspicious activity includes:

• Trip requests on your account you didn’t make
• Completed trips on your account you didn’t request or take
• Phone calls or text messages from drivers about pickup when you did not request a trip
• Receipts for trips on your account that you don’t recognize
• Account changes that you didn’t make
• Changes to your payment profile that you didn’t make
• Password or email attached to your account updated without your knowledge

If you are able to sign in to your account, you should reset your password.

To do this:

1. Select “Help” from your app menu.
2. Tap “I can’t sign in or request a ride” > “I forgot my password.”
3. Follow the instructions to create a new and unique password.

If you are unable to sign in, please share details below.

If you were able to locate charges on your bank account, but not on the Uber account.