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My account has an unrecognized charge

If you see an unfamiliar charge from Uber on your credit card or bank account, review the information on this page.

Is it a pending charge?

A pending charge may be an authorization hold that will eventually drop off your account. It won’t ever be charged. We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven’t used Uber in a while.

Authorization holds are not applied when you use Uber Cash to pay for your trip. If you would like to avoid an authorization hold, you can use Uber Cash.

Is a friend or family member using your account?

Check with them if you can. They may have recently taken a trip and will recognize the charge you’re seeing.

Did you recently cancel a trip?

Check your trip history. Cancellation fees pay drivers for the time and effort they spend getting to your location. If you believe that you were charged a cancellation fee in error, please follow the link below.

If the charge isn’t a cancellation fee and you still don’t recognize it, you can share details with us. We’ll review and get back to you. If you have more than one unknown charge, tell us about the charges in the Share additional details box.

Email address where our support team can contact you
An automated message will be sent here to confirm this is really you. Please open it and choose “Confirm email address” to be connected with a member of our team.