Privacy protection for riders

At Uber, we value your trust and want to share how we help protect your privacy.

Drivers never see:

  • Your last name
  • Your phone number, even when you call or text the driver using the Uber app
  • The rating you give them
  • Your profile picture

In most markets drivers only sees your approximate pickup location before accepting a trip. After the trip ends, address details are removed and drivers only see the approximate location of your pickup and dropoff.

The type of approximate pickup and dropoff location shown to drivers varies based on address structures in your market, local regulations and driver loyalty programs. Some examples of approximate location formats include: cross-street, street name, point of interest and special formats such as the terminal and door number you should meet at for an airport pickup.

Sharing your location with Uber

You don’t need to turn on your device’s location services to use the Uber app. However, certain features, like sharing your trip with trusted contacts, require location information to work.

If you don’t use location services, you can still use Uber by manually entering your pickup and dropoff locations in the app. You can also use cross streets or landmarks instead of an address.

You can choose whether to use location services in the privacy settings of your Uber app.

Sharing your pickup location with your driver

If your device is set up to share your location with Uber, you can also choose to share your live pickup location with your driver. When live location sharing is enabled, your location will be shared with your driver only when they are close to your pickup location and the ETA is less than 3 minutes.

This feature is turned on by default, but you have the ability to pause or disable this feature at any time during the pickup. You can also turn this feature on and off in your settings.

View, download, or delete your data

You can explore an online summary of your account information, which can include:

  • Conversations in the app
  • Number of trips taken
  • Uber Eats order details

You can also request a copy of your data to download.

Deleting your Uber account deletes your data from Uber’s systems. However, Uber may retain certain information after account deletion as required or permitted by law.