I'm unable to go online (iOS)

If you are unable to go online, a few account issues may be stopping you. Basic troubleshooting can be found below:

If you're still unable to go online after troubleshooting, share some info with us here.

I cannot sign in

I cannot go online

Have you signed up more than once?

List all email address(es) associated with current and previous Uber accounts.

List all phone number(s) associated with current and previous Uber accounts.

What city and state are you trying to drive in?

What vehicle make, model, and year are you trying to drive with?

What trip type are you trying to receive requests for? (e.g. UberPool, UberX, UberXL, UberBlack, UberComfort, etc.)

Share any additional details regarding your issue.

If you're seeing an error message, please upload a picture of it here. (min: 0, max: 1)

Email address where our support team can contact you

An automated message will be sent here to confirm this is really you. Please open it and choose "Confirm email address" to be connected with a member of our team. Writing in from