Delivery guidelines for non-food items

When delivering non-food items with Uber, please ensure you follow these essential guidelines:

• All items must comply with local laws and Uber’s policies
• Before you accept any delivery, review what you can and can’t deliver by checking our item restrictions and guidelines here

Cancelling a delivery

If you’re ever uncomfortable transporting a particular item, remember you have the option to cancel:

• Cancelling because of the item’s nature won’t affect your cancellation rate or Eats Pro status

Handling items during cancellation

In the event you need to cancel a delivery after the package is already in your vehicle:

1. Tap on “Can’t find customer”
2. Select “Yes, Return Order” to initiate a return trip to the sender

Reporting restricted or unsafe items

If you suspect that the item you’re delivering is restricted, prohibited, or if you have any safety concerns:

• Contact us immediately for assistance by visiting I had an issue delivering a package.

Your safety and adherence to regulations are our priority. Thank you for following these guidelines to ensure a smooth delivery experience for everyone involved.