Engaged Time is the time you spend completing deliveries on the Uber Eats platform when using an MSO covered vehicle.
It is used to calculate your Earnings Guarantee. Your total Engaged Time for an Earnings Period is used to calculate your guaranteed minimum.
Engaged Time includes the time spent completing a delivery after you accept a delivery request.
It starts when you accept a delivery request and ends when you complete that delivery in the Uber Driver app. Time spent online between deliveries while waiting for your next delivery request does not count towards Engaged Time.
If the Uber Driver app requires you to return an order because it could not be delivered, return time will also count towards Engaged Time.
For batched deliveries, Engaged Time reflects the total time spent on the batch, with any overlapping delivery time counted only once. For example, if you have two orders at the same time for 20 minutes, those 20 minutes count once toward Engaged Time, not twice.
If a merchant or customer cancels a delivery, the time you spent on-trip before the cancellation counts towards Engaged Time.
If you cancel a delivery yourself through the Uber Driver app or through Support, time spent on that delivery will generally not be included in your Engaged Time.
Whether time is included depends on the circumstances of the cancellation, including why the delivery was cancelled and how far the delivery had progressed before it ended.
There isn’t currently a running Engaged Time total available in the Uber Driver app. You’ll be able to view your Engaged Time once your Earnings Guarantee has been calculated and finalised, usually within 7 days after the 3-week Earnings Period ends.
You can still view information about your deliveries in your Earnings Activity, but adding together the durations shown in your Trip Details may not match your final Engaged Time.
For example, return trips and some cancelled deliveries may count towards Engaged Time without showing in your Earnings Activity. Also, if you accept a new delivery before completing your current delivery, some time may appear in both Trip Details, but the overlapping time is only counted once towards Engaged Time.
If you believe your Engaged Time for an Earnings Period is incorrect, you can request a review through Uber Support.
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