My fare was too high

Before you request a trip, an upfront fare is calculated using the expected time and distance of the trip and local traffic, as well as how many riders and nearby drivers are using Uber at that moment.

You may be charged a different amount than your upfront fare in case the route deviates from the predicted route.

We are happy to review these cases if you feel you were overcharged. Please toggle the option below that best describes your issue.

For other fare issues, click on the most relevant article below:

ご乗車中のドライバーの運転に問題があった、または注意力に欠けていたと思われる場合は、以下のリンクを使用してください。