Riders and drivers are expected to be polite towards each other at all times, as per our Community Guidelines.
We understand that you may have some negative experiences with riders, and our rating system is in place to help keep Uber comfortable and safe for everyone.
When rating your trips, please enter a rating that reflects your trip experience with the rider. Please note, we do not change rider ratings once they have been entered into the app.
We also understand that you may have some trip experiences with riders where you may want to provide additional feedback.
See the following links for more information about reporting issues with verbal altercations and cancellation fees:
승객이 차별적인 발언을 했다면 아래 링크를 통해 안전 문제로 신고해 주세요. Uber는 차별 신고를 매우 엄중하게 다룹니다.
If you’d like to report that your rider was rude, or if you have positive feedback about your rider, please chat with us below to help us understand what happened on the trip.
We’ll review your concern and get back to you.