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I should have received a cancellation fee for this trip

When a trip request is canceled or the rider doesn't arrive at the pickup location, you may receive a cancellation fee from the rider.

CANCELLATION POLICY

When a rider cancels after you've accepted their trip, you may receive either the standard cancellation fee or the actual time and distance you spent driving towards the pickup - whichever amount is more.

You may be eligible for a cancellation fee when:
1. The rider cancels a trip request after you have accepted the trip
2. For an UberX ride, a rider doesn't arrive at the pickup location after your arrival
3. For an Uber Black and SUV ride, a rider doesn't arrive at the pickup location after your arrival

On an UberPool trip, you may be eligible for a cancellation fee when:
- The rider doesn't arrive at the pickup location after your arrival

If you're on an existing trip, a cancellation fee will automatically be charged to the rider when they cancel anytime after your existing trip ends.

NOTE: If your trip is missing from your trip history on your Uber app, please take a look at the below Help Page and if it's still missing you can contact us from there:
MORE INFORMATION

Fee amounts vary by trip type (UberX, UberPool, UberBlack, etc) and city. You can find details at driver.uber.com under "Fares."

Time and distance-based cancellation fees will only accrue when you're heading to a pickup. These cancellation fees apply to most trip types except UberBlack and UberSUV.

Uber reserves the right to withhold, deduct, or reduce the amount of any cancellation fee payments that we determine or believe were in error, fraudulent, or in violation of Driver terms.

When you arrive at the rider's pickup location you'll see a countdown timer at the bottom of your app. If the timer hits zero and your rider is still not at the pickup location, you may be eligible for a cancellation fee.

Cancellation fees will appear on your earnings statement. Fee amounts vary by vehicle class and city.

* Time and distance pricing does not apply to Uber Reserve, which is paid as an upfront fare.

Please note that the Uber Fee applies to the cancellation fee.

If you think that a cancellation fee should have been charged but was not, please let us know the details below.

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