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Restaurants and delivery partners do their best to deliver food within the estimated delivery time, but external factors can cause delays. For example, if the restaurant is busier than normal, you placed a large order, or your delivery partner is in heavy traffic or bad weather conditions.

If your order is taking longer than expected, you can check your delivery person’s estimated time of arrival in the app or contact them directly for details. For instructions, visit the article below.

If you would like to cancel your order in progress or get more information about your order status, please contact the Uber Eats support team by starting a chat with the link below.

Please note that the restaurant has already begun preparing your food, so we will not be able to issue a refund if you cancel your order now.