Setting up Multi-factor authentication (MFA) using authenticator app

The authenticator app adds an extra layer of security for signing in to Uber for Business accounts. It generates a time-sensitive code on your mobile device, working alongside your password to verify your identity. Typically, users only need to verify with multi-factor authentication (MFA) once per device.

All authenticator apps are supported, but Duo and Google Authenticator are recommended.

Turn on MFA using an authenticator app

You can turn on MFA for your admin account using the instructions below. Enabling this won’t affect the login process for other users in your dashboard:

1. Sign in at account.uber.com or select Account > Manage Uber account in the Uber app
2. Go to the Security tab, then select Authenticator app
3. Follow the steps on the Authentication instructions page to complete setup
4. Open the authenticator app and copy the 6-digit code
5. Enter the 6-digit code and select Next to activate MFA protection

Turn off MFA using an authenticator app

1. Sign in at account.uber.com or select Account > Manage Uber account in the Uber app
2. Go to the Security tab
3. Select Authenticator app
4. Select Remove

You can also turn on 2-step verification.

Need help?

Please contact our Support team if you’ve:

• Encountered issues with MFA
• Have used all of your backup codes
• Lost your backup codes

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