What to Do If There’s Not Enough Money to Pay

If your Rider or User doesn’t have enough money to complete the payment, follow these steps:

to report the issue and get assistance.

Identifying the User

When the user is paying: * At the start of the trip, you’ll see “COLLECT CASH” instead of “START DELIVERY. * Confirm the cash amount, then tap “CONTINUE”. * Input the amount received. If it’s correct, just select the displayed amount button. * Tap “CONTINUE**” again to start the trip

When the User is paying: * Pick up the item as normal. * At the destination, collect payment from the User and enter the amount. * Always carry sufficient change. If short on change, add it to the User’s Uber Cash balance. * The requester’s Uber account will be charged for unpaid balances, assuring you receive full payment.

Managing Change Issues

• It’s important to carry enough bills and coins to make change.
• If the payer doesn’t have an Uber account, always give the exact change.

Handling payment disputes between Users

for guidance on resolving the issue.