To start the screening process, your driver’s license must be uploaded and approved. (For Quebec, driver’s license must be Class 5.)

Once your documents are uploaded and approved, you should receive an email from Ubersupport@isbglobalservices.com with a link directing you to ISB Global Services, a third-party background check provider, to complete your background check screening.

When you receive the link, you will need to upload 2 forms of identification, and then you’ll be prompted to submit a photo of yourself.

Having issues?

Wait 30 seconds on the camera page and manually take a picture or you can select the Having Issues > Click here button to skip this step.

If for any reason your first document isn’t approved, you’ll need to complete further verification processes in addition to a potential video call with ISB. Please look for any emails that may request additional information from you.

Once this step has been completed, ISB will begin processing your background check. This process should take up to 5 business days.