Promotion issue

This article is for Drivers only. If you need help with a promotion on your Delivery Person account, click this link instead.

Use this page to report an issue with a promotion. If you have other issues with your fare, see these articles:

Driver-partners may be offered different promotions at different times based on several factors including (but not limited to):

• When or where you normally drive
• How long you’ve been driving for
• How many trips you’ve completed throughout the week

There isn’t anything specific you need to do to be included in a promotion. Just keep an eye out for communications from Uber and check the promotions in your Driver App by following these steps:

1. Tap the menu icon on the top-left corner of the screen
2. Tap Opportunities
3. The pinned carousel shows your active promotions and upcoming promotions

Each promotion has different eligibility requirements. Read the terms and conditions of the promotion that was offered for more information.

What are these promotions?

Quest:

Quest promotions let you earn extra money for reaching certain trip goals in a set amount of time. This is most commonly seen as Do 10 trips and get $40.

Hourly guarantee:

The number you’ll see in your offer is the minimum amount you’ll take home as long as you drive for a full hour and complete the required number of trips. If you make more than the minimum amount, you keep the difference.

Consecutive trips:

Consecutive Trips is a promotion offer for you to make extra by completing multiple trips in a row when and where we expect the most riders.

Service fee quest:

The promotion involves setting a trip threshold per quest and offering drivers a discounted service fee on the remainder of their trips for the quest period.

If you believe you were incorrectly paid for a promotion, let us know below and we will look into this for you.

Select the promotion type you’re having issues with: