Trip distance was incorrect

Fare adjustments are sometimes made when riders reach out to us with concerns about their trips.

If your fare was adjusted after a recent trip, it may mean your rider reached out to us to request a fare review.

Common reasons for rider fare review requests are:

  • Trip didn’t start or end on time
  • Wrong rider was picked up
  • Route was not ideal
  • Technical issues impacted the trip
  • Driver refused the rider’s destination

When an adjustment is made, we’ll let you know through your Notifications feed, email, and an update to the Trip Detail page.

If your fare has not been adjusted and you would like to request a fare review, let us know by following the link below: