Requirements

Uber Freight is committed to providing our customers with real-time tracking on all of their loads. If your carrier’s metric doesn’t meet our minimum tracking requirement, your account may be at risk of suspension or deactivation. Your tracking metric is based on the last 10 loads your carrier has hauled.

Excellent score requirement

The following requirement must be met and maintained for an Excellent score:

• 85% or more status updates from an automated source

Minimum requirement

If your tracking doesn’t meet the following requirement, your account may be at risk of suspension or deactivation:

• 50% or more status updates from an automated source

How scores are calculated

Automated updates

This is the percentage of required tracking updates sent from an automated source (e.g. ELD, Uber Freight app) over your last 10 loads. We require carriers to send the following statuses from automated sources:

• Dispatched (3+ hours before pickup)
• Arrived at pickup
• Departed pickup
• Arrived at delivery
• Delivered

Check out our tracking support page for more info.

Ways to improve

• Use more than 1 tracking method in case something fails
• Track through an EDI if your carrier supports it

Learn about another performance category

• Carrier performance program
• Reliability
• Volume

If you have any support questions we’re here to help: call us at 844-822-8237 or email us at freight-carrier@uber.com