Technologies and features

We’re constantly developing new technologies and features to optimize reliability, efficiency and experience of users on our platform.

As part of this continual improvement, we may periodically:

  • Conduct tests
  • Launch a program
  • Add or remove features and functionalities
  • Start offering new services
  • Stop offering existing services

These changes may potentially impact your store’s order volume, or affect your access to or use of our services or tools.

If we cease to make a sales channel, product, or feature available to all stores, we will provide with the relevant notice as stated in the Uber Eats merchant online terms and conditions, or your agreement with Uber.

NOTE: Reasonable notice may be unable to be provided in time sensitive situations such as:

  • Preventing abuse
  • Responding to regulatory requirements
  • Addressing any safety or security issue

For more information of common issues faced by merchants, tools or features introduced, and best practices, please see below:

If you can’t find the answer to your question in our Help Center, email us at, and we’ll reach out to assist you.