Order reliability is your store’s ability to accept and complete Uber Eats orders in a timely manner. Canceled or missed orders are key indicators to measure a store’s unreliability.
Canceled or missed orders can have a negative impact on your consumers’ experience, potentially leading to a lower likelihood of repeat orders. Additionally, this can affect your store’s conversion rate and discoverability in the app.
A reliable account is one where merchants have a:
These metrics may be modified by Uber Eats, from time to time, and an updated version may be posted on this page.
Use the links below to get more information on Merchant Order Reliability.