Guide to Merchant Order Reliability

What is order reliability?

Order reliability is your store’s ability to accept and complete Uber Eats orders in a timely manner. Canceled or missed orders are key indicators to measure a store’s unreliability.

Why is order reliability important?

Canceled or missed orders can have a negative impact on your consumers’ experience, potentially leading to a lower likelihood of repeat orders. Additionally, this can affect your store’s conversion rate and discoverability in the app.

What’s an indicator of a top reliable account for restaurants?

A reliable account is one where merchants have a:

  • Strong completion rate of greater than 95% and
  • Less than 1.4% merchant caused failure rate

These metrics may be modified by Uber Eats, from time to time, and an updated version may be posted on this page.

Use the links below to get more information on Merchant Order Reliability.