For more information on Renewable Membership, please refer to the second half of the page ‘Information provided under the Specified Commercial Transactions Act (Renewable Pass・Membership)’ linked below.
Information provided under the Specified Commercial Transactions Act
For more information on Uber gift cards, please refer to the link below.
Information provided under the Specified Commercial Transactions Act（Uber gift card）
Uber Japan Co., Ltd. shall not be subject to the regulation regarding advertisement under the Specified Commercial Transactions Act since Uber Japan Co., Ltd. falls under a travel agent prescribed in Article 6-4, paragraph (1) of the Travel Agency Act (Article 26, paragraph (1), item (viii) © of Specified Commercial Transactions Act), therefore the following is voluntarily indicated.
Service Provider:
The “Uber” ride-hailing app and web offered by Uber Japan Co., Ltd. provides the Uber Taxi service, the Uber Premier (hire car) service, and other car dispatching-related services.
In the Uber Taxi service, Uber Japan Co.Ltd executes the Arranged Tour Contract with the customer. The transportation service is not provided by Uber Japan Co, but provided by participating taxi service operators. This representation specifies information of common application for participating service providers; for individual information, please refer to the page of the respective providers.
In the Uber Premier service, Uber Japan Co.Ltd executes the Order Taking Type Organized Tour Contract with the customer. The transportation service is not provided by Uber Japan Co, but provided by participating hire car service operators and taxi companies.
Representative Member:
Address:
1-9-10, Roppongi, Minato-ku, Tokyo, 106-0032, Japan
Telephone Number:
At the bottom of this page
Fares and Surcharges:
Fares are displayed on the payment pages for each service. Estimated prices are displayed on the payment page and settlement fares are confirmed after your ride is completed. In the case of Upfront Price, the fare is displayed in advance and will be fixed as you agreed and proceed the trip reqeust in advance and displayed on the app before you request a ride. However, please note that the fare might be changed if multiple stops are added or the destination is changed in the middle of the trip. (Please see here for details on Upfront Price.)
When you use your Renewable Membership to purchase services on the Uber Rides app with your Renewable Membership, you will be charged the price of the fares, less the discount amount available to you by your Renewable Membership.
For Uber Taxi service, additional fees, such as surcharges (travel business handling fees) , booking fees, and Additional Service Fees may be incurred. Please refer to the help page below for the details about the additional fees.
Priority Fee:
If you use the Priority Taxi Service, an additional priority fee (travel business handling fees) of 700 yen will be charged. Therefore, depending on the distance, this fee may exceed the actual fare.
For Priority Taxi, please refer to the following help page:
其他费用:
如需了解有关上述以外的优步额外费用的更多信息, 请参阅下方的帮助页面。
顾客使用优步应用时必须支付通信费、互联网连接费和其他通信费用(价格由相应的运营商规定)。 如需了解更多信息, 请参阅使用条款。
付款方式和时间:
提供服务后, 必须立即通过指定的付款方式支付价款。您可以在服务的付款页面选择付款方式。
请注意, LINE Pay/Pay Pay 无法用于 Uber Taxi 和 Uber Premier 服务。 如需了解更多信息, 请参阅使用条款。此外, 请注意, 如果您的主要付款方式不支持乘车服务, 则无法完成行程派单。
提供服务的时间:
预计接载时间会显示在服务的付款页面上。请注意, 显示的时间仅为预计时间, 可能与实际到达时间有所不同。
相关取消和退款的特殊规定: 您可以随时取消叫车行程, 但可能根据具体情况收取取消费用。如需了解有关取消费用的更多信息, 请参阅帮助页面“取消行程是否需要支付费用?”、“查看取消费用”和“查看车费或相关费用”。
根据《特定商业交易法》提供的与派送服务相关的信息。
对于派送服务, 请查看“根据与派送服务相关的特定商业交易法提供的信息”中的相关部分
《特定商业交易法》规定的有关优步的其他信息:
有关优步的免责声明和责任, 请参阅“用户条款”中的“优步责任”。
通过电子邮件发送广告的邮寄地址:
uber.日本@uber.com
如需了解详情, 请参阅优步社区指南和用户条款。
＜Phone＞
＜Contact us＞
For users without an Uber account:
For existing Uber account holders (Inquiries via App/Web):
Regarding Follow-up and Escalation