Information provided under the Specified Commercial Transactions Act

■ Information provided under the Specified Commercial Transactions Act (excluding Renewable Pass・Membership and Gift Card)

For more information on Renewable Pass・Membership, please refer to the ‘Information provided under the Specified Commercial Transactions Act (Renewable Pass・Membership)’ below. For more information on Uber gift cards, please see the link below.

<business operator>

Uber B.V.

The providers of the products available on the “Uber Eats” delivery app and web provided by Uber B.V. or its affiliates or other related companies(”Uber”) may be Restaurant Merchant Partners or (where applicable) Uber Eats Japan LLC (“Eats JP”). This representation sets out matters of common application for Restaurant Merchant Partners; for individual matters, please refer to the page of the respective product provider. For Eats JP, this representation sets out the information that may be required to be displayed, including the address and telephone number of the Eats JP, and if this representation is displayed via a link in the respective shop information, the merchant in that shop may be Eats JP.

<Representative>

Pierre-Dimitri Gore-Coty

<Address>

Burgerweeshuispad 301, 1076 HR, Amsterdam, the Netherlands

<Contact Information about Japanese operations or Eats JP, name of Eats JP representative>

Uber Eats Japan, Inc. 1-9-10, Roppongi, Minato-ku, Tokyo, 106-0032, Japan

Uber Portier B.V. – Officer Performing Duties

  • Giorgiana Alexandru
  • Blair Radford
  • Michelle Parker

<Telephone Number and Contact Information>

Main phone number (General Affairs Department): 03-5405-7618 (office hours: 10:00 to 19:00 daily) (Eats JP phone numbers are also the same)

Please note that if you call the representative phone with an inquiry about an order or service, we may not be able to support you. If you have any inquiries regarding your order or service, please contact us via our customer support below.

Customer support::

If you have an account, please contact us via the “Uber Eats” app help or web help page.

  • If you don’t have an account, you can contact us via the help “Customer Service Office” in “Uber Eats” app.

※The page is only available in Japanese.

For proposals related to planning and marketing, please send us your proposal by clicking on the “Proposals for Uber Eats Business Alliance” link below. Please note that we do not necessarily guarantee a reply or a meeting with you. (We do not accept any inquiries related to recruitment, including those from human resource companies.) For inquiries regarding individual orders, please contact the above customer support.

<Sales Price>

Prices displayed on the purchase and payment pages for each product or service In addition to the sales price of each product or service, the purchase and payment pages display tax-included prices including the following fees in addition to the product price.When you use your Renewable Pass・Membership to purchase goods or services at Uber Eats, you will be charged the price of the goods or services and other costs, less any discounts you may enjoy by using your Renewable Pass・Membership. The sales price of each product or service (including tax) shall be paid to the restaurant Merchant Partner who sold the product or service through Eats JP, which has the right to receive such payment on behalf of the restaurant Merchant Partner.

<Non-product costs>

For more information on Uber Eats fees (delivery fees and other fees) other than for products, please see the help page ‘What kind of fees are involved?’.

Uber Eats fees are paid to Eats JP. However, in the case of delivery by a restaurant/merchant partner, Marketplace Fee and Small Order Fee will be paid to Eats JP, and any other Uber Eats fees will be paid to the restaurant/merchant partner through Eats JP, which is entitled to receive them on behalf of the restaurant/merchant partner. In the case of delivery by Uber Eats delivery partner, regardless of the amount of delivery and other fees paid by customer to Eats JP, you will pay to the delivery partner the delivery fee agreed upon between Eats JP and the delivery partner.

Communication fees, internet connection fees and other telecommunication costs for the use of the Uber and Uber Eats apps must be paid by the customer (amounts are as specified by the respective operator).

For more information, please refer to the Terms of Use.

<Method and Time of Payment>

Immediately after delivery of the goods, the total amount must be paid by the specified payment method. The payment method is the method selected on the purchase and payment page for each product or service.

For more information, please refer to the Terms of Use.

<Time of Provision>

Estimated delivery times are displayed in the cart and on the order page. *Please note that the time displayed is only the estimated time of delivery and may be different from the actual arrival time. *Re-delivery is not available for completed orders. If you wish to request re-delivery, please place your order again via the app or the web.

<Products with application period>

Some products may be offered with application periods. For details, please check the purchase and payment page of each product or service.

<Special Provisions concerning Refund and Cancelation>

Orders can be canceled at any time before the products arrive, but the order amount may not be refunded. For more information on cancellation fees, please refer to the help page ‘What is the Uber Eats cancellation policy? ‘.

Once the products have been received, due to the nature of the products and services, returns for the customer’s convenience will not be accepted. If any ordered products are missing or damaged, please contact us on the day of delivery (but in the case of meals, only before opening and within the expiry date in the case of meals). The product and delivery status will be investigated and the refund of the product or other action will be taken in accordance with our policy. Please note that defective or incorrectly ordered products should be kept and destroyed as is.

If you’ve paid through Rakuten Pay, after 8 days have passed from the order date, such payment will not be eligible for a refund.

Please note that refunds may not be accepted if history indicates that multiple fraudulent refund requests have been made. Please ensure that you comply with our Terms of Use, including the Community Guidelines below.

<Other Information provided under the Specified Commercial Transactions Act> Disclaimer

This application contains information on meals, beverages, and other products that Restaurant Partners request to be listed, but each Restaurant Partner is responsible for the offering and delivery of such products, and as stated above, the selling price of the products is indicated in accordance with the Specified Commercial Transactions Act. Each Restaurant Partner is fully responsible for the quality, safety, delivery, and compliance with relevant laws and regulations of the products offered by each Restaurant Partner, and the Company is not responsible for such products. In addition, considering the time gap between the placement of the order and the delivery of the Items, you acknowledge that the quality of the Items to be delivered may deteriorate to an immaterial extent from the time the Restaurant or Merchant prepared the Items, and that you assume the risk associated with such deterioration.

<Use of delivery boxes (lockers)>

Please do not use delivery boxes (lockers) when receiving or delivering products from Uber Eats. Any problems caused by the use of these boxes will not be covered by our support and response costs. Please use this service under your own responsibility.

For more information, please refer to the Community Guideline.

■ Information provided under the Specified Commercial Transactions Act (Renewable Pass・Membership)

<Distributor>

Uber Eats Japan, Inc.

<Representative Member>

Uber Portier B.V. – Officer Performing Duties

  • Giorgiana Alexandru
  • Blair Radford
  • Michelle Parker

<Address>

1-9-10, Roppongi, Minato-ku, Tokyo, 106-0032, Japan

<Telephone Number and Contact Information>

same as in the ‘Information provided under the Specified Commercial Transactions Act’ section above.

<Email address>

uber.japan@uber.com

<Sales Price>

Tax included price displayed on the Renewable Pass・Membership purchase and payment page. When you purchase a product or service on Uber Eats with your Renewable Pass・Membership, the price of the product or service and any other expenses, less the discount or promotion amount available to you via Renewable Pass・Membership, will be charged.

<Method and Time of Payment>

You will pay the price of a Renewable Pass・Membership with credit card payment, in accordance with the regulations of the respective credit card company. For the timing of billing, please refer to Section 2 of Terms and Conditions for Renewable Passes・Membership.

<Time of Provision>

You can use the Renewable Pass・Membership immediately after the application procedures are completed.

<Special Provisions concerning Refund and Cancelation>

As a general rule, no cancellations or refunds are possible unless specified otherwise. Renewable Pass・Membership are automatically renewed, and if you do not wish to renew, you must request non-renewal at least 48 hours before the next renewal date. For more information, please refer to Section 3 of the Terms and Conditions for Renewable Pass・Memberships, as well as the help pages ‘ Uber One Cancellation and Refund’.

Regarding the Membership Pause Functionality, please see ‘Uber One Pause Functionality’ on ‘Uber One Renewal’ page.

<non-conformity liability>

Please refer to Section 10 of the Terms and Conditions for Renewable Pass・Memberships.