Riders and drivers are expected to be polite towards each other at all times, as per our Community Guidelines.
We understand that you may have some negative experiences with riders, and our rating system is in place to help keep Uber comfortable and safe for everyone.
When rating your trips, please enter a rating that reflects your trip experience with the rider. Please note, we do not change rider ratings once they have been entered into the app.
We also understand that you may have some trip experiences with riders where you may want to provide additional feedback.
See the following links for more information about reporting issues with verbal altercations and cancellation fees:
如果乘客對您發表歧視言論，請使用以下連結回報安全問題。我們非常重視歧視狀況回報。
If you’d like to report that your rider was rude, or if you have positive feedback about your rider, please chat with us below to help us understand what happened on the trip.
We’ll review your concern and get back to you.