我是身心障礙者。如何申請等候時間費用退款或豁免?

如果身心障礙乘客無法在職業駕駛抵達指定上車地點後的幾分鐘內上車,他們可以要求退款或豁免等候時間費用 (目前 UberX 菁英優步或 UberXL 樂聚優步為 2 分鐘,Black 尊榮優步或 Black SUV 行程則為 5 分鐘)。

Wait Time Fee Refunds for Riders with Disabilities

如果您是身心障礙人士 (或有身心障礙人士同行,或代替身心障礙乘客預約搭乘),且在過去 30 天內,您因為職業駕駛抵達上車地點時,身心障礙人士需要超過規定的時間才能上車而付款,則您可以要求退款

Future Wait Time Fee Waivers for Riders with Disabilities

如果您或經常與您同行者 (i) 符合美國身心障礙法案 (Americans with Disabilities Act) 定義,以及 (ii) 身心障礙會影響您或您的同伴抵達指定的上車地點且車輛到達後,在規定時間內上車的能力,只要提供以下證明,即可申請豁免帳戶的等候時間費用。請稍候至少 7 天,豁免才會生效。若您在認證後仍須支付等候時間費用,請透過上述連結申請退款。

Certification of Disability

By entering my initials below and selecting “Submit” below, I voluntarily certify and acknowledge that:

I am, or an individual that frequently accompanies me on trips is, (i) disabled within the meaning of the Americans with Disabilities Act, and (ii) the disability impacts my or my companion’s ability to board a vehicle within the allotted time after meeting the vehicle at my designated pickup location. I understand that this request is subject to verification and/or audit by Uber. I further understand that Uber will use my certification for no other purpose than to waive wait time fees for my account. I also understand that Uber will not assume any additional duties or obligations in connection with this information or my certification.

Wait Time Fee Settlement Notice

根據最近的結算內容,乘客若在 2022 年 5 月 12 日或之前自行認證辦理等候時間費用減免,則可能有資格獲得補貼。如需詳細資訊,請造訪以下連結的網站。