What is Uber Courier?

Uber Courier allows you to request a driver to transport packages to the person waiting at a designated dropoff location.

我可以寄送什麼包裹？

選擇由車輛配送時，您可以寄送符合下列條件的中小型包裹：

• 不含任何違禁物品 (請參閱下方違禁品清單)
• 重量或價值不超過外送限制
• 可輕鬆放入中型車輛的後車廂
• 已安全密封，可以隨時取件

選擇由腳踏車或滑板車配送時，您可以寄送符合下列條件的中小型包裹：

• 不含任何違禁物品 (請參閱下方違禁物品清單)
• 總重不超過 15 磅，總價值不超過 $100
• 可輕鬆放入後背包
• 已安全密封，可以隨時取件

違禁物品

除非您的合約另有規定，否則違禁物品包括但不限於：

• 酒類飲品
• 動物
• 槍械
• 易碎物品
• 現金、禮物卡或類似物品
• 娛樂性藥物

如果您的包裹含有違禁物品或未遵守上述限制，職業駕駛可能會取消您的配送預約。

How to request a delivery

To request a delivery:

1. Tap the package icon in the Uber app.
2. Select “Send a package” or “Receive a package” and enter the sender or recipients information. Remember to always fill in this information so you can activate the delivery PIN.
3. Tap “Choose Courier”.
4. Review package guidelines and select “Got it”.
5. Review delivery details, select delivery options, and add special instructions.
6. Confirm your delivery request.

You won’t be able to change the pickup or dropoff address after requesting the delivery.

The delivery PIN is a way to help confirm a package was delivered, but there may be times when it’s not possible to collect the PIN. If you activate a delivery PIN, this will be visible in your app and shared with the person who receives the item. The receiver should be ready to pick up the delivery and share the PIN with the driver.

If your package was damaged during delivery and you would like to seek a refund of the delivery cost, you must submit a photo and description of the damage within three business days following the delivery date.

Uber does not maintain insurance for packages.

Please see the Terms and Conditions for full details. Violation of the Terms and Conditions may result in deactivation of your account without notice.

我可以寄驚喜包裹給收件人嗎？

建議您告知收件人包裹的配送事宜，好讓對方到路邊與職業駕駛碰面，領取車上的包裹。

若您在沒有通知收件人的情況下寄送包裹，請務必在 Uber App 的「訊息」部分清楚指示職業駕駛將包裹放在收件人的門口。職業駕駛有權拒絕這類預約。