How long does the account verification process take?
The review typically takes 24-48 hours, and you will receive an update via email regarding your status. If additional documents are required, please follow the instructions and submit them as soon as possible so we can continue processing.
What should I do if I haven’t received an update about my account?
If you don’t receive an update within 48 hours, please check your spam folder or directly look up your dashboard. If you still don’t see anything, please contact us by:
How can I expedite the document review process?
The document review usually takes about 24-48 hours. But submitting all the required documents in one go can help prevent delays. Admins can add notes to provide any relevant context or clarifications. If there are special circumstances regarding your verification, we encourage you to include them in the notes section to help streamline the review.
Why was my document rejected? Can I get specific details?
If your document is rejected, you will receive an email or dashboard notification with instructions on what needs to be corrected.
Common reasons for rejection include missing information, expired documents, or low-quality uploads.
Can we help with anything else?