To facilitate pickups for riders who have landline numbers or have difficulty reading text messages, the Uber Health and Central platforms can call riders to provide information about their trip.
Automated calling is the default option. If the rider doesn’t wish to receive automated calls, please deselect the Automated calling toggle.
*If the rider doesn’t wish to receive automated calls, please deselect the Automated calling toggle.*
The number of automated phone calls the rider receives depends on the type of ride you arrange for them.
If you requested an immediate ride, the rider will receive one phone call when they’re matched with the driver.
The call will let them know:
The rider can press 1 to repeat the message.
If you scheduled a ride in advance, your rider will receive 2-3 phone calls as follows:
When you first schedule the ride - A reminder call 30 minutes before the ride. The rider will only receive the reminder call if the ride is scheduled for pickup more than an hour from when you arranged it.
When the rider is matched with a driver. - This message will inform the rider of the driver’s name, vehicle details, and how many minutes until the driver arrives. The rider can press 1 to repeat the message.
The automated phone calls will: - Come from 1-855-249-UBER (1-855-249-8237). You may want to let your rider know a phone call will be coming from this number, so they know to answer it. - Play the driver and vehicle details slowly, so the rider can hear them - Play the message once if the rider answers. (They can press 1 to repeat the message.) - Leave a voicemail message if the rider doesn’t answer - Play in the language selected when arranging the ride
No. At this time, it’s not possible to know if the rider answered the automated call.