Credit Limit FAQ

Will I be notified when I’m close to my credit limit?

Yes. You’ll receive a notice by email when your organization has reached 80% of its credit limit.

If you’re close to your credit limit because your card was declined for last month’s statement, follow these steps:

  1. Go to the “Billing” page in your Admin Portal.
  2. Update your payment method.
  3. Click “Retry Payment” in the “Past Payments” section.

What happens if I exceed my credit limit?

You’ll receive an email with the subject line: Your account has been suspended due to limit overage - Uber for Business.

Coordinators will be prompted to contact the payment provider or update the payment method.

How do I increase my credit limit?

For questions about increasing your credit limit, please contact support.

How can I lower the balance against my credit limit?

Organizations can make payments toward their balance anytime, up to once per day.

What is the difference between credit limit and total dollar exposure?

Credit limit is the maximum balance of actual charges by your organization for all active and completed Vouchers campaigns. Total dollar exposure is the maximum potential balance of charges by your organization based on all active, upcoming, and drafted Vouchers campaigns. In other words, the credit limit is reached when the value of Vouchers actually used reaches the value of the credit limit. By contrast, the total dollar exposure is tied to the maximum potential cost of the campaign, if all users actually used their Vouchers to their maximum value.