Uber Health and Central rides are grouped into 5 categories of ride status, so you know what’s happening in real time. To view details of a ride you arranged, search for a rider or select the ride from Today’s rides on the Uber Health or Central dashboard.
The search feature on the Uber Health dashboard will require an exact match on the first or last name of the rider and does not support phone number search.
When you select a ride, you’ll see the following 5 categories of ride status:
Your dashboard will also show the following:
Future rides: All future rides (scheduled and flexible) booked on your account
Drafts: Rides that require more information to become active
Past rides: All completed and canceled rides booked on your account
Canceled or unfulfilled rides will appear under the Attention needed ride status. Depending on the issue, you can rebook the trip or dismiss the alert and take an offline action.
*Once a flagged trip is resolved, it can’t be reopened. *
If a trip is delayed by more than 10 minutes, it will appear under the Awaiting pickup ride status as Driver delayed or Driver waiting. If you want to contact the driver in order to resolve the issue, you can navigate to the trip card and select “Contact driver.”