＜Cancellation rate＞
If a delivery partner cancels a delivery, it can be frustrating for both the restaurant and the customer. Cancellations lead to a poor orderer experience. Sometimes problems arise and we have to cancel an accepted delivery request, but minimizing cancellations is critical to maintaining the reliability of our system.
＜Response rate＞
High acceptance rates mean lower pick up times for all couriers, so you spend time earning.
Declining trips also hurts the customer experience by making wait times longer. If you don’t want or can’t accept delivery requests, please go offline.
Your Uber account has been suspended, or if you have any questions regarding the above, please contact us using the form below.