If you have any safety concerns, please contact us via the “I was involved in an accident” of the help section from the App.
If you wish to change your vehicle or mode of delivery (i.e. from Motorbike to Bicycle) please submit the form below.
About changing vehicles or mode of delivery:
Once the change is made, you will be able to submit any additional documents, as well as update your registered vehicles from the account page in your Partner App.
Note:
Multiple vehicle registrations are only available for the same delivery mode. If you wish to register a different vehicle type, you will need to complete the procedure of vehicle type change. To change the vehicle, you will need to re-upload the new required documents through the App.
Please note that document review takes 2 ~ 3 business days and during the review, you cannot go online.
Please note that it can take 2 weeks for incentives to be updated to your new delivery mode.
If you are a foreign national, you will be required to visit one of our Compliance Centers after you update your delivery mode.
Walker mode is ONLY available for those who registered Bicycle mode. You cannot use (register) other vehicle types at the same time. Please note that you CAN’T deliver only with the walker mode. After changing your delivery mode or city, you can’t go online for about 3 days.
※If your account is already active, there are no additional documents required to change to the walker mode. Select “Walker” on the App when you want to deliver with Walker mode. You don’t need to contact us using this form.
If you wish to update the vehicle info on your CURRENT delivery mode, please contact us using this form.
Please read the Note above before submitting this form.
If you wish to change your delivery mode, please select one of the following (choose only 1)