[Safety]
Is Uber safe?
- Your safety matters to us. Uber has a Global Safety Team dedicated to doing our part to help prevent incidents. Learn more about the safety features in the app, as well as safeguards such as GPS tracking and phone anonymization, by visiting the link below.
- Uber works every day to provide you with the safest technology possible. The app helps you stay safe while delivering, with tailored features.
-- Phone number anonymization
When you contact a customer through the app, the customer will never know your phone number.
-- Follow me
The application offers your loved ones the possibility to follow your journey.
-- Emergency help button
If you need urgent help, you can use the Emergency Help button, putting you directly in touch with the authorities and sharing your location with them.
Need some rest?
- Just 'swipe' up and click on the button to go offline.
[Getting help]
What's the fastest way to get help?
- The Help section of your application, accessible in 2 clicks, provides answers to most questions.
How to make an fare adjustment
- If you have an issue with a fare, you can contact Help through the app.
[Delivering]
What is the best way to transport an order?
- An insulated bag is mandatory in order to guarantee the quality of the food during transport.
Why can't I see my last deliveries made on the app?
- Deliveries made can take up to 48 hours before appearing on the application. If you have just finished a race, remember to wait at least 48 hours before checking that the delivery appears on the application.
Deliveries without waiting: how does it work?
- After a few days on the application, you will start to receive this type of request, allowing you not to waste time between 2 deliveries.
- When you accept a no-wait trip, the dark blue line shows the route you need to take to complete your current delivery. The light blue line indicates the route to follow to retrieve the next order.
[Payments]
How long does it take to receive the money?
- If you transfer your income to your bank card, you will receive your money immediately in most cases. If you deposit your income into your bank account via wire transfer, processing times vary by bank. You may have to wait a few days to receive your money.
How much of my income can I collect?
- All income can be cashed out, including promotions and tips.
How are earnings calculated?
- Standard delivery fare
-- For each delivery, you earn amounts for pickup, drop off, and distance. Time and traffic delays may be factored into your fare.
- Promotions
-- Promotions can help you identify busy areas when there's a high demand for delivery. High demand usually means there's more money for you to earn. And with a little planning, you can take advantage of multiple promotions at once.
Why am I being charged a service fee?
- Uber charges a service fee for use of the platform.
Are tips subject to an Uber service fee?
- No, Uber does not collect a service fee from your tips.
Where can I see my payments?
- You can see a quick payments overview at the top of the app. You can tap your earning cards and swipe right and left to see your daily and weekly payments at a glance. You can also get more details in the Payments section of the app.