More about Cleaning Fees
- Cleaning Fee requests that omit any of the above information may be denied
- Cleaning Fee payments are never guaranteed. Uber will review and decide all Cleaning Fee requests, including the amount granted, within Uber’s sole discretion
- Cleaning Fees aren’t issued for unpleasant smells, cleaning supplies, time spent cleaning, or time spent not driving because of damage
- Claiming fraudulent fees or charges, like false Cleaning Fees, is against our Community Guidelines and may put your account at risk of deactivation. This includes submitting fraudulent receipts or invoices for services that were not actually provided
If a rider damaged your vehicle excessively (beyond a typical mess or normal wear and tear), you can let us know in this help article.
Frequently Asked Questions
Why am I being asked to provide a receipt?
- Uber charges riders for cleaning fees that are paid to drivers. A professional cleaning receipt helps to give us certainty that a mess occurred before we charge a rider’s account.
- Please note: You may choose to clean smaller messes yourself. Self-clean reimbursement values vary based on specific cleaning requirements.
- For situations requiring specialized cleaning, we recommend choosing professional services.
What qualifies as a valid receipt?
- The receipt must include the date, amount paid for the services, and name of the service provider or business.
- The receipt must also be dated no more than three calendar days after the trip where the incident took place.
- Screenshots of bank transactions or digital payments (e.g., Venmo, CashApp) transactions will not be accepted. You must provide an actual receipt or invoice for the services rendered.
Can I use mobile cleaning services?
- Yes, as long as they provide an invoice or receipt that meets the requirements listed above.
Can I request a cleaning fee if I clean the mess myself?
- Yes. Our self-cleaning policy allows drivers to be reimbursed once every 30 days for self-cleaning.
- Rates of reimbursement are based on the severity of the mess.
- For situations requiring specialized cleaning, we recommend choosing professional services.
Can I request a cleaning fee for messes caused by a rider’s service animal?
- Drivers are not entitled to cleaning fees for hair, shedding, or normal wear and tear from service animals. However, you may be eligible for a cleaning fee for more significant messes caused by a service animal (e.g., bodily fluids or waste ).
- See here for more information about Uber’s US Service Animal Policy.