A rider made a mess in my vehicle

If a rider made a mess in your vehicle that requires significant cleaning, please let us know here. In some cases, we may be able to charge the rider and issue you a cleaning fee. Please go through the details on this page carefully to submit a cleaning fee claim.

To request a cleaning fee, please submit a photo and brief description of the mess. In some cases, you may also need to provide an “after” photo showing that the mess was cleaned along with a photo of the cleaning receipt showing the date and cost of service.

You can use the link below to let us know if a rider damaged your vehicle outside the scope of a cleaning fee request, or you can use the fields at the bottom of this page to provide your cleaning fee claim details.