A rider made a mess in my vehicle
We've updated our Cleaning Fee Policy. Please go through the details on this page carefully to submit a cleaning fee claim. If a rider made a mess in your vehicle that requires significant cleaning/repair, please let us know here. In some cases, we may be able to charge the rider and issue you a cleaning fee.
To request a cleaning fee, please submit a photo of the mess along with the receipt for the cleaning service within 3 business days of the trip. A receipt must have the following details in order to be valid:
The date of service (must be within 3 days of the trip where the mess was made)
The name of the cleaning service
Please note that for moderate messes, and for incidents that require cleaning between the window/door or air vents (as described in the below guide), the submission of receipt and photo(s) of the mess are mandatory for us to be able to issue the eligible cleaning fee. We will not charge riders for any mess caused by water, or for items that can be thrown away or wiped up quickly.
Cleaning Fee Guide
Fee assessments vary by type of mess and severity. Based on the photos and receipt provided, you may be eligible to receive payments up to the following amounts:
$20-$40: Small interior mess that requires vacuuming or simple cleaning (ex. minor food/beverage spills, minor bodily fluid mess, dirt, etc.); Moderate exterior mess (ex. food/beverage mess on vehicle exterior)
$60-$80: Moderate interior mess (ex. larger food/beverage spill on fabric or other hard-to-clean surfaces/areas, moderate bodily fluid messes)
$150 - Major interior bodily fluid mess
To request a cleaning fee, please submit a photo of the mess along with the receipt for the cleaning service within 3 business days of the trip. A receipt must have the following details in order to be valid:
The date of service (must be within 3 days of the trip where the mess was made)
The name of the cleaning service
Please note that for moderate messes, and for incidents that require cleaning between the window/door or air vents (as described in the below guide), the submission of receipt and photo(s) of the mess are mandatory for us to be able to issue the eligible cleaning fee. We will not charge riders for any mess caused by water, or for items that can be thrown away or wiped up quickly.
Cleaning Fee Guide
Fee assessments vary by type of mess and severity. Based on the photos and receipt provided, you may be eligible to receive payments up to the following amounts:
$20-$40: Small interior mess that requires vacuuming or simple cleaning (ex. minor food/beverage spills, minor bodily fluid mess, dirt, etc.); Moderate exterior mess (ex. food/beverage mess on vehicle exterior)
$60-$80: Moderate interior mess (ex. larger food/beverage spill on fabric or other hard-to-clean surfaces/areas, moderate bodily fluid messes)
$150 - Major interior bodily fluid mess