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What to do if you're in a crash

Drivers

If you are involved in a crash while driving with Uber:

  1. Make sure that all parties involved are safe
  2. Contact the police and paramedics, if necessary
  3. Report the crash to Uber using the appropriate claims form.

We’ll reach out to confirm everyone is OK and gather any information we need.

All rides on Uber are insured. Our claims support team will guide you through the claims process and crash reporting to the insurance coverage provider in your state. There is no need to report to your personal insurance company.

RIDERS
Let us know what happened. We'll reach out to confirm everyone is OK and gather any information we need.
THIRD-PARTIES
Third parties should provide all the relevant information about a crash at the link below.

FAQs

What do I do in the event of a crash?

We are committed to everyone’s safety. If you are involved in a crash, you can follow these steps:

  • Check that all parties involved are safe.
  • Notify the police and paramedics if necessary.
  • Contact us in the Help section of the Driver app. Select Trip Issues and Adjustments, then select I was in a crash.
  • If you need to report a crash immediately, you can also speak directly with a trained agent by going to the Help section of your Driver app and tapping Call Support.

What about commercially licensed and insured drivers?

Some people who drive with Uber are commercially licensed and insured for limousine, livery, black car, or private hire. Drivers seeking coverage for crashes on these trips should contact their commercial automobile insurance.

What is covered if someone else is at fault for the accident?

Once you have accepted a passenger trip, Uber maintains uninsured or underinsured motorist bodily injury coverage on your behalf. If you are in a crash, this protection may cover you if someone else is at fault and they do not have enough insurance or in the case of a hit-and-run.

What is my coverage if I am at fault for a crash while driving with Uber?

How much you are insured for depends on when your crash occurred.

You are insured for liability to a third party if you are in an covered at-fault crash while online but have not yet received a trip request.

  • Coverage varies by state but is at least $50,000 in injury liability per person, $100,000 in total liability per crash, and $25,000 in property damage liability per crash

If you are in an covered at-fault crash and you have already accepted a ride request, you are insured for the following:

  • Your liability to a third party (at least $1 million)
  • Collision and comprehensive coverage
    • If your personal insurance already includes this coverage, the insurance that Uber maintains will take its place for damage to your vehicle (subject to a $2,500 deductible effective 3/1/2021)
    • Certain vehicles offered through the Vehicle Marketplace are subject to a $1,000 deductible

If I am in an accident, will Uber insurance cover a rental car for me?

No, it wont. As long as you maintain comprehensive and collision coverage on your personal auto insurance, the insurance that Uber maintains on behalf of drivers will kick in. If applicable, this insurance goes toward repairs and replacement for your car up to its actual cash value. There is a $2,500 deductible that you must pay before this coverage applies. Certain vehicles offered through the Vehicle Marketplace are subject to a $1,000 deductible.

Expanding your personal auto insurance to include rideshare or delivery coverage could help protect you even more.

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