The upfront price you see on the offer card does not include estimated tolls, surcharges and other fees, tips from the rider or wait time fees, which will be added to your earnings as usual and then shown in your payment statement. However, there may be instances where the upfront price does not predict a toll or fee, but the driver incurs one. In such cases, it automatically includes the actual toll in the final trip payment. Similarly, the upfront price could include a toll which isn’t incurred. In this case the toll is not included in the final trip payment.
We’re always happy to refund the fee to you if, for whatever reason, the correct charge amount did not apply to a trip. However, we must be informed of these requests within 3 days of the trip. You may be asked to provide us with a valid receipt or proof of payment.
Airport pick-up/drop-off and parking fees are automatically included in the trip payment to cover the minimum expenses that you incur. Recirculation fines are not covered by Uber.
We currently have the following tolls, airport pick-up, airport drop-off fees and parking fees in your region:
Newcastle International Airport
Tyne Tunnel toll
Durham Congestion Charge
Middlesbrough Transporter Bridge
Not added automatically but it is covered by Uber