Cash Payments on Uber

How do Cash Payments work for Partners?

Offering cash payment options to Riders can lead to:

• Increased opportunities for Drivers.
• More rides requests for your fleet.

When a Driver ends a trip, the Uber App will display the cash amount the Rider needs to pay the Driver directly. This is different from trips paid for with a card, where payments are processed through the App.

Tip: Learn more about cash trips on this page: How to take cash trips.

Managing your Fleet’s cash balance

As a Fleet Partner, it is critical to understand cash trips, as they:

• They impact the earnings of your Driver Partners.
• Negative balances and debts can be reflected in the fleet account.

In Mexico, Users must pay a Convenience Fee for using the app. For cash trips, Driver Partners must receive this fee from the User along with the final fare, and Uber will deduct the Convenience Fee from the Driver Partner’s balance. Occasionally, Driver Partners have more cash trips than electronic payments in a week. This may lead to a situation where the electronic revenue is not sufficient to cover the Convenience Fee charged to the User. In these cases, the Driver Partner will have to pay the remaining balance separately.

Why can cash trips lead to negative balances?

All Uber trip fares, including cash trips, are made up of 3 parts:

1. Driver Partner Earnings: includes trip fare, fare increase, cancellation fees, and extra amounts received from Users.

2. Uber Share: Covers the convenience fee charged to the User for use of the app and the booking fee, which helps cover safety, regulatory, operational and insurance costs on all trips.

3. Third Party Payments: Taxes on the fare, along with other government-related fees, which must be paid to the appropriate tax authorities.

When Users pay in cash, the Driver Partner instantly receives the fare, including Uber’s share and third party payment fees. Fleet Partners are responsible for settling these amounts to Uber. These fees are itemized on the receipt for each trip.

Remember: Fleet debts are the Fleet Partner’s responsibility. Clear agreements with Drivers on managing cash are key to smooth operations.

Checking your fleet’s balance

To find out if your Uber Fleet account has a debit:

1. Visit wallet.uber.com.

• A negative balance indicates a debit in your account.

To understand where debts come from:

1. Go to your Supplier Portal.
2. Select the “Payments” tab.
3. Click on “Coordinate with Drivers”.
4. Filter by Driver and tally their earnings and expenses.

Settle Driver debits swiftly to prevent account issues. Each Driver debt reflects on your overall fleet balance. An account in good standing allows for uninterrupted trip completion.

Paying off debts

To keep your Drivers on the road and your account active:

1. Monitor your e-mail notifications

Uber will email you if your fleet’s debt exceeds the allowable limit. The email will include:

• Debt amount.
• Time frame to cover it.
• Payment instructions.

Payments can take up to 72 hours to process. Stay on top of payments to avoid disruptions.

2. Make a payment

If you haven’t received an email but wish to clear a balance:

• Head to wallet.uber.com.
• Click on “Make Payment”.
• Choose the payment amount. You could pay the total debt or the minimum to keep your account active.
• Select your preferred payment method and complete the transaction.

Alternatively, pay through the Driver App:

• Tap the button in the upper left corner.
• View your balance under “Wallet”.
• Proceed with payment.

Note: It’s important to understand and manage your fleet’s cash trip finances effectively to ensure continuous operation and avoid accumulating debt.