I had too many riders for my vehicle

We understand that picking up a larger group of riders can present additional challenges.

Uber is committed to safety for everyone. Please don’t allow more riders than your vehicle has seat belts for.

If more than the maximum number of riders attempt to enter your vehicle, other drivers have found it useful to politely decline from starting the trip. Instead, some or all of these additional riders can request a larger or additional vehicle.

If you completed an UberX trip with more than 4 riders and your vehicle’s capacity isn’t greater than 4 occupants, please chat with us below to provide details. We’ll review the trip fare and make any necessary adjustments.