When a consumer requests to change their order’s delivery address, you can choose to proceed with the order or contact support to cancel it.
If the consumer contacts you directly to redirect you to a new location, you can advise them to change the address by selecting Help in their app. We’ll validate their new location and automatically adjust the destination in the Driver app.
When a dropoff location is automatically updated, we also automatically recalculate the fare you receive for the trip based on additional distance. The fare might stay the same if it is a similar distance, or it will increase if the dropoff is further away. It will never decrease. The new fare is calculated on the new distance you travel.
If this delivery is canceled, it will not impact your satisfaction rating and your account will not be adversely affected. You’ll still receive earnings for the full amount of the order fare.
NOTE: We’re unable to accommodate a consumer’s change of address requests if the new address is outside the store’s standard delivery area. In this case, the order will be canceled and the consumer will still be charged.