Deactivated account

The most common reasons users lose access to their account include an expired document or an issue with their background check. We understand that having your account deactivated is frustrating and are here to answer any questions.

What to do

If you’re unable to go online, the best place to get more information is the home screen of your Driver app. Tap the blocker at the bottom of your screen for more information on why your account is blocked and any actions you can take to unblock it.

If you’re still unable to go online, you can contact us below.

For information, please see * Common reasons for deactivations, which includes information on our process and requesting a review in the app * Our Community Guidelines, which explain our deactivation policy * Your support messages in the Help section of the app, which may contain previous messages about your account status.