Delivery Barcode Scan FAQs

Why do some deliveries require a barcode scan at pickup and dropoff?

This helps ensure the right order is delivered to the right customer.

How does the delivery barcode scanning work?

  1. When you accept the delivery, your app will state “Barcode Scan Required.” If no prompt appears when you accept the delivery, no barcode scan is required.
  2. Scan the provided barcode on the package or each item using your app.
  3. Once the scan is successful, the app will prompt you to complete the delivery.
  4. At dropoff, scan the package again.

Where can I find the barcode I need to scan?

On the outside of the bag that contains the order.

What if the barcode scan isn’t working?

  • Confirm you’re scanning the correct barcode on the package
  • Confirm you’re scanning the correct order
  • Make sure your app is up-to-date

What happens if a barcode is required but isn’t on the package at pickup?

Notify the store employee you require assistance. They’ll locate the barcode sticker so you can scan it and complete pickup.