QUESTION: WHAT IS DELIVERY PERSON SURGE?
Delivery surge is a new feature on the Uber Eats app that enables you to earn more for your deliveries during times of high demand.
The home screen of your Uber Driver app has a heat map that displays areas where surge is available at a particular time. Red signifies busier areas with the highest surge amounts and the lighter colours signify areas with lower surge amounts.
If you accept a delivery request with surge, the surge amount shown on the accept screen will be included as an additional amount in the delivery fee you receive from the restaurant.
QUESTION: HOW DOES DELIVERY SURGE WORK?
If surge applies to your delivery, the amount indicated as surge shown in your app will be included as an additional amount in your delivery fee. Where the surge amount differs between the restaurant's pickup location and your location at the time you accept the restaurant's delivery request, you will receive the higher surge amount.
For example, if the Uber Driver app shows $5 surge over where you accept the delivery request, and $3 surge over the pickup location, you will receive the $5 surge for that delivery.
QUESTION: HOW CAN I CHECK IF I RECEIVED SURGE FOR MY DELIVERY?
If you accept a delivery request with surge, the app will show the surge amount on the accept screen. When you complete the delivery, you will also see the surge amount in the fare breakdown in your app.
QUESTION: HOW IS SURGE DIFFERENT TO BOOST OR QUEST?
Unlike Boost and Quest promotions, Surge is part of your delivery fee and is dependent on the level of demand for delivery services from restaurants at a given time. If there are not enough delivery people online, Surge will start in real-time and can increase with demand, allowing you to earn more for your deliveries.
You will be able to see whether surge is available by checking the heat map on your Uber Driver app. Surge will not be communicated in advance via email or SMS, like boost and quest may currently be.
QUESTION: WHY DOES SURGE LOOK DIFFERENT AT NIGHT?
The Uber Driver app has a night mode and dims all colours within the app, however Surge still works in the same way.