What if my customer is unresponsive?
For large orders, a secondary phone number will sometimes be available for you in the customer’s drop-off instructions.
This phone number typically belongs to a facilities manager or security staff who can help you access the building and/or contact the customer.
If this is not available, additional help is available by contacting support.
Business customers have told us that they may not be able to immediately answer their phone for several reasons (example: they may be in a meeting), so they greatly appreciate your patience.