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Having trouble with the app?

If you experience app issues while delivering food using the Uber platform, the following troubleshooting steps might help:

  • Sign out and then back in to the app
  • Force stop and restart the app
  • Restart the device
  • Update or re-download the app
  • Reset your network settings

If you’re still experiencing issues, you can call your customer through the app to let them know about the issue and work with them to complete the delivery.

If issues are preventing you from starting or ending your delivery in the app itself, you can get support at 1-800-253-9435.

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