WHAT ARE HEALTHCARE ORGANISATIONS?
Healthcare organisations often use private hire drivers to transport non-emergency patients, for example to and from their regular hospital or GP appointments. This provides the vulnerable with a safe and reliable transport option to get the healthcare they need.
As of August 2022, Uber will be partnering with Healthcare organisations across Australia and New Zealand to transport non-emergency patients to their medical appointments. This is just one of the ways we are working to create new earnings opportunities for drivers.
HOW IT WORKS?
All drivers in the pilot locations will be able to receive trips booked by healthcare organisations. These organisations will book trips on behalf of their patients, and across the range of Uber products available in their location (e.g. UberX, UberXL, Uber Assist).
When you receive a trip request, you won't see that it has been made by a healthcare organisation, the screen will just show UberX (or UberXL, UberAssist, etc.). If you don't wish to receive healthcare rides, you can opt out at any time by following the steps below.
SAFETY AND HEALTHCARE TRIPS
Healthcare trips do not differ from standard trips booked via the app. The healthcare organisations booking the trips are instructed to never book Uber rides for patients who could present a medical risk during a trip, including emergency patients and COVID (COVID-suspect) patients. We anticipate that this service will be primarily used for patients who need to go for routine GP or hospital appointments.
HOW CAN I OPT-IN/OUT?
Partners will be automatically opted in for healthcare trips but if you would like to opt-out, please confirm this by toggling the first option below.
If you have opted out already and want to re-opt-in to receive healthcare trips, turn on the Re-opt-in toggle.